Update:
We continue to pursue our plans to provide initial power to our H1 data center this evening. It will take several hours to assure power can be safely restored to the facility. Based on how the initial work goes, we will have more information to provide you in the upcoming hours. We will post another update by 7:30 pm tonight.
In the meantime, we have further rerouted both old and new IP addresses for our name servers previously housed in H1. This means that the servers can start resolving IP addresses on both their former and new addresses, and this will alleviate the issues we have been seeing with propagation delay from this address change.
As always, please continue to monitor this thread or contact our support teams if you have any questions.
Reading through the rest of the posts from support, it looks like we should, assuming things go smoothly, be back online and functional some time Monday.
Update:
an issue at one of the datacenter buildings has knocked the domain system for IF and zetaboards offline. since your ISP remembers domain info for hours, this outage will not affect all users.
If you can’t reach your board, no data has been lost and the server is fine.
Zetaboards support has been posting the following on several sites.
This [Saturday] evening at 4:55pm CDT in our H1 data center, electrical gear shorted, creating an explosion and fire that knocked down three walls surrounding our electrical equipment room. Thankfully, no one was injured. In addition, no customer servers were damaged or lost.
We have just been allowed into the building to physically inspect the damage. Early indications are that the short was in a high-volume wire conduit. We were not allowed to activate our backup generator plan based on instructions from the fire department.
This is a significant outage, impacting approximately 9,000 servers and 7,500 customers. All members of our support team are in, and all vendors who supply us with data center equipment are on site. Our initial assessment, although early, points to being able to have some service restored by mid-afternoon on Sunday. Rest assured we are working around the clock.
We are in the process of communicating with all affected customers. we are planning to post updates every hour via our forum and in our customer portal. Our interactive voice response system is updating customers as well.
There is no impact in any of our other five data centers.
I am sorry that this accident has occurred and I apologize for the impact.
Hopefully, this will be resolved sooner than later and we can all return to posting in our normal fashion.